Free Shipping: Add more than $99 worth of items into your cart (before taxes,fees & after discounts/promo codes), smaller orders are charged a flat rate $9.99.
Orders: Are shipped via Canada Post Expedited Service 1- 5 business days across Canada (These time frames are not guaranteed by gym-rat.ca and are also subject to change during higher volume periods )
*Rural areas: Please note that there are certain locations that will require extra shipping charges. These areas, do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order.
*US Orders: Do not qualify for free shipping and are automatically charged a flat rate of $19.95.
Please note that there are certain locations that will require extra shipping charges. These areas, do not qualify for flat rate shipping. If this is the case, we will email you before shipping your order.
Customer Pickups: We operate out of a warehouse facility and in order to keep costs low and to conform with our insurance we cannot allow customer pickups. Local customers please order online this is the quickest service we can provide.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will make contact with you to make arrangements for reshipment.
Order Address Errors: Parcel/Shipping labels are generated directly from the information you have provided on the 'checkout page'. Please ensure all information you provide is correct. If an error is made on your address and Canada Post has to correct your address to affect delivery an additional charge of $15.00 will be to your account. If the address cannot be corrected by Canada Post and the item is "returned to sender" Canada Post will charge for the return postage and there will be additional charge incurred to reship. These charges will be to your account. If at that time you chose to cancel your order we will issue a refund for the item once received back MINUS the postage incurred to send it and the return postage. Please double check your address to ensure it is complete and accurate.
Returns: Please contact customer service Contact Us. We will not refund orders unless we are first contacted only so we can access the problem and determine how best to handle it Be sure to include your order # in all correspondence.
**We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.